Engage with customers to deepen relationships and answer customer service inquiries using your brand’s voice.
Protect your brand by tracking conversations and sentiment to mitigate issues before they become crises.
Build a crystal-clear picture of what your customers are saying so you can make informed business decisions.
Seize opportunities to drive positive media coverage and create memorable customer experiences.
Driven by connection and community, today’s customers turn to social media to make decisions, ask questions, seek recommendations and engage with brands to demonstrate affinity. The right social media strategy can give your brand a competitive edge. Watch our video to learn how HGS Digital’s EPIC™ Social Care’s combination of bots and brains can help your brand optimize customer experience and maximize opportunities.
Compare your brand's performance to a composite benchmark score of leading brands in your industry