On-demand Webinar
Metrics matter when it’s not business as usual. As organizations continue to operate in dynamic environments, measurement and mindsets must change in order to meet and exceed customer expectations. Now the yardstick by which brands measure themselves, customer experience must be personalized and holistic.
Existing indicators like NPS® and CSAT offer a limited and lagging view of customer sentiment, especially during an emergent crisis. Combining these measures with AI-driven, voice of the customer solutions such as speech-to-text, survey, email and chat solutions enable organizations to capture in real time the true voice of the customer.
In this webinar, learn how artificial intelligence and voice of customer solutions help businesses gain deeper and contextual understanding of customers and support efforts to create personalized and tailored experiences.
Key Takeaways:
President
Digital Strategy,
HGS Digital
Director
Data Engineering and Data Science,
HGS Digital
Business Development Lead,
AI Services/Intelligent Contact Center,
AWS